Delivery & Tracking

We offer shipping to REPUBLIC OF IRELAND AND NORTHERN IRELAND with DPD couriers. All orders placed before 1PM are dispached same day for NEXT DAY DELIVERY (no deliveries on weekends). Orders are generally dispatched same day after receipt of payment and are shipped via DPD courier company with parcel insurance and tracking system provided by DPD. Shipping cost for all orders up to 30 kg is only €5 (Ireland and Northern Ireland) For delivery cost to other countries please contact us by email at info@diamondnails.ie or by phone +353(0)879352678. When your parcel is collected by DPD courier you will receive an e-mail with a link to a page where you can track your package at any time. Please read more about DPD HERE  To track your parcel click HERE

Diamond Nails DPD

DELIVERY, RETURNS and WARRANTY

DELIVERY RATES

Deliveries in Ireland €5

Deliveries in Northern Ireland €5

FREE DELIVERY

We offer FREE shipping on all orders over €100 for delivery in all areas of the Republic of Ireland and Northern Ireland.

EXPRESS DELIVERY

YOUR WEBSITE NAME aims to have your order delivered to your door within 2 working days. All orders placed before 1PM will be processed on the day of their receipt unless submitted after that time. Your order will be delivered by DPD offering prompt and reliable courier service with online parcel track and trace facilities. Your order tracking number will be issued to you by email on dispatch of the product(s). If the order is placed on weekend or bank holiday it will be dispatched the following working day.

RETURNS

If you are not fully satisfied with your purchase, please return the item or items to us in their original unworn condition, in the original box within 14 days of their receipt. The product(s) must not be damaged or open.

To organize returns, please contact us by email at YOUR EMAIL CONTACT quoting your order number together with your name and address, and the details of the product. Our Customer Service team will issue a return slip and full refund (excluding the delivery cost) on receipt of the item(s), or will exchange the item(s) if preferred.

Please note: the item is your responsibility until it reaches YOUR WEBSITE NAME The cost of having the item returned to us is your liability.

ORDER CANCELLATION

Under the Ireland/UK distance selling regulations you have the right to cancel your order for any item purchased from YOUR WEBSITE NAME and receive a full refund. Order cancellations must be made by email at YOUR EMAIL CONTACT Cancellation must be made before the order is dispatched. If the order has been dispatched already, you can return the goods to us in order to receive a full refund (excluding the delivery cost). Please make sure you quote your order number together with your name and address in any correspondence with YOUR WEBSITE NAME

WRONG ITEM RECEIVED

If the item you received is not what you originally ordered, please contact us by email at YOUR EMAIL CONTACT quoting your order number together with your name and address, and the details of the product. Please state whether you require a refund or a product replacement. Our Customer Service team will arrange for the wrong item to be picked up. 

 

WARRANTY

 

All goods supplied by the Company are warranted free from defects for 14 days from the date of supply. This warranty does not affect your statutory rights as a consumer. If you wish to return the goods because you claim that the goods are defective ( “faulty”) you may do this within 14 days of delivery by first contacting our customer services team at YOUR EMAIL CONTACT   who will advise you of how to do this and then by posting the goods back to us. You may specify whether you require a refund or a replacement. Please refer to our returns policy. We will examine the potentially defective returned goods and contact you. Where you have required a refund we will notify you of your refund within a reasonable period of time. We will endeavour to process the delivery of a replacement or the refund due to you as soon as possible and, in any case, within 2 days of the day we confirmed to you that you were entitled to a refund or replacement for the returned goods.

 

This warranty does not apply to any defect in the goods arising from, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company or manufacturer, failure to follow the Company’s instructions, or any alteration or repair carried out without the Company’s approval.  Any goods which you have returned to us because of a defect will, if you have requested a refund, be refunded in full, including a refund of delivery charges for sending the item to you and the postage cost in returning the item to us will be cover by us If you have requested a replacement, the replacement will be sent to you free of charge. Where you are not satisfied with the goods for any other reason you can return the goods and follow the procedure in our returns policy. In all cases the goods must be returned with proof of purchase, in the same condition in which you received them, in the original packaging. Our returns policy don’t affects your statutory rights.

REFUND REGULATIONS

Our Customer Service team will process your return within 72 hours of receiving your parcel. We will refund the value of your purchase if returned to us as specified above. Please allow up to 14 days for the refund to show on your banking statement. Please note we can only issue the refund to the buyer's original card/account used for the purchase.

 

Last update DATE 11-05-2016


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